Virtual onboarding
Get help setting up and introducing your team to Venus.
Support & Training
Support & Training
Help your team get started and keep working.
Get onboarding, staff training, and 24/7 online support for Venus Hotel Software. Help your team build confidence with daily hotel operations.
Support from setup through daily use
Introducing a hotel platform takes more than creating an account. Venus provides virtual onboarding and training, alongside ongoing online support, to help staff learn the system and get assistance as operational questions arise.
Staff training
Learn hotel workflows through online staff training; on-site training is listed as an add-on.
24/7 online support
Get assistance through WhatsApp and email, with phone support depending on your plan.
A closer look at Support & Training
A closer look · 1
Help staff understand the work they will do in Venus
Virtual onboarding and staff training are part of the offering. Prepare the room, department, and opening-record information relevant to your property, then agree on a training discussion that includes the staff who will use the system.
What to explore with your team
- Prepare your property information
- Include the departments using the platform
- Walk through practical daily tasks
A closer look · 2
Keep assistance part of the ongoing setup
Venus offers 24/7 online support through WhatsApp and email, with phone support depending on the plan. Optional on-site training is listed separately. Confirm the arrangements your staff will use before the platform becomes part of their daily routine.
What to explore with your team
- Confirm support contact details
- Review phone-support availability for your plan
- Discuss optional on-site training and its cost
From requirements to daily use
A practical walkthrough for your property
Use your own operational examples to assess Support & Training. These are the key steps to discuss with the Venus team.
Agree on your property setup and onboarding information
Train the staff who will use the selected modules
Confirm how the team will ask for support
Questions about Support & Training
Do you offer an online eLearning portal?
Venus lists virtual onboarding and staff training. Contact the team to arrange training and confirm the format, support channels, and any on-site training costs for your plan.
Is on-site training included automatically?
On-site training is listed as an optional add-on. Confirm availability, scope, and cost for your property before arranging a visit.
Who develops and supports Venus?
Fortran House Technologies owns, develops, and supports Venus as one of its business software products. Read the About page for the company's story.
Build a more connected hotel setup
Explore the related tools alongside Support & Training and choose the combination that fits your property.
See Support & Training in action
Walk through your property's needs with the Venus team and find the right plan for your operations.
Schedule your demo