SMS notifications
Keep guests informed with guest SMS notifications.
Guest Experience
Guest Experience
Keep guest communication and feedback connected.
Manage guest SMS notifications, email communications, and feedback with Venus. Help your hotel team stay connected with guests throughout their stay.
Stay connected before, during, and after a stay
Guest service extends beyond the front desk. Venus supports SMS notifications, guest email communications, and feedback management within your hotel platform, giving your team practical tools to keep guests informed and understand their experience.
Email communications
Support guest correspondence with email communication tools.
Guest feedback
Manage guest feedback to inform service improvements.
A closer look at Guest Experience
A closer look · 1
Keep communication close to the guest relationship
Venus lists guest SMS notifications, email communications, and feedback management within its platform. These tools support different parts of the relationship: sharing information with guests and understanding their experience after an interaction.
What to explore with your team
- Use guest SMS notifications
- Review guest email communication needs
- Manage guest feedback
A closer look · 2
Choose communication tools around your service workflow
A property should consider who communicates with guests and which messages matter during a stay. Use the demo to discuss your communication requirements alongside guest profiles and reservation records, and confirm the plan that includes the tools you need.
What to explore with your team
- Discuss your guest communication routine
- Consider guest records alongside messaging needs
- Review the feedback your team needs to follow up
From requirements to daily use
A practical walkthrough for your property
Use your own operational examples to assess Guest Experience. These are the key steps to discuss with the Venus team.
Identify your guest communication needs
Confirm SMS, email, and feedback tools for your plan
Train staff on the agreed communication workflow
Questions about Guest Experience
Which plans include guest communication tools?
Guest SMS notifications are listed in Starter. Guest email communications and feedback management are listed in Elite. Review your communication needs with the Venus team.
Are email and SMS available in every plan?
Guest SMS notifications are listed in Starter, while guest email communications and feedback management are listed in Elite. Confirm the scope and any messaging costs with the team.
Is guest feedback the same as a loyalty programme?
Guest feedback management is listed as a Venus capability. A guest loyalty programme is not established by that feature; discuss any separate loyalty requirements with the team.
Build a more connected hotel setup
Explore the related tools alongside Guest Experience and choose the combination that fits your property.
See Guest Experience in action
Walk through your property's needs with the Venus team and find the right plan for your operations.
Schedule your demo